Refund and Returns Policy for Pearl Shimmerr
Effective Date:
At Pearl Shimmerr, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help with our refund and returns process. Please review the details below.
1. Eligibility for Returns
- Time Frame: You have 30 days from the date of delivery to request a return or exchange.
- Condition: Items must be returned in their original condition, unworn, and in the original packaging with all tags and labels intact. Any signs of wear or damage may affect the refund amount.
- Non-Returnable Items: Customized or personalized bracelets, gift cards, and items marked as final sale are non-returnable.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at info@pearlshimmerr.com or call us at 773-535-5191 within 30 days of receiving your item. Provide your order number and the reason for the return.
- Return Approval: Once your return is approved, we will provide instructions and the return shipping address.
- Ship the Item: Pack the item securely in its original packaging and ship it back to us. You are responsible for return shipping costs unless the return is due to a defect or incorrect item. We recommend using a trackable shipping method.
3. Refund Process
Once we receive and inspect your returned item, we will:
- Issue a refund to your original payment method within 5-7 business days.
- Notify you via email once the refund has been processed.
Please note:
- Shipping costs are non-refundable unless the return is due to a defect or an error on our part.
- If the returned item is not in its original condition, a deduction may be made from the refund to cover the loss in value.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at info@pearlshimmerr.com or call 773-535-5191 within 7 days of receiving the item. We will arrange for a replacement or refund, including covering return shipping costs if the item is found to be defective or incorrect.
6. Cancellations
- Before Shipment: You may cancel your order if it has not yet been shipped. Please contact us immediately at 773-535-5191 or email us at info@pearlshimmerr.com. If the order has already been shipped, you will need to follow the return process to receive a refund.
7. Contact Us
If you have any questions or concerns regarding this Refund and Returns Policy, please contact us at:
Pearl Shimmerr
Street: 4998 Virginia Street, Chicago, Illinois, United States
Phone: 773-535-5191
Email: info@pearlshimmerr.com
